Returns & Exchanges

At ICONA VAPE, we want you to be completely satisfied with your purchase. If you are not happy with your order, we accept returns and exchanges on all unworn fashion items within 30 days of delivery.

1

Initiate Your Request

Log into your account or visit our returns portal with your order number and email address to select the items you wish to return.

2

Print Shipping Label

Once your request is approved, download and print the prepaid shipping label provided via email and securely package your items.

3

Ship the Package

Drop off your package at any authorized carrier location, ensuring all original tags are attached and the garment is in its original condition.

4

Receive Refund or Exchange

After our quality control team inspects the returned items, your refund will be processed to your original payment method or your exchange will be shipped within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing